Shipping & Returns

Shipping

When will my order be shipped?

Orders are shipped out Monday - Friday, within 24 hours of receiving payment.

How much does shipping cost?

We offer flat rate shipping for $9.95.

Do you offer expedited shipping?

Currently we do not expedite shipping; we ship everything Priority.

How are orders shipped?

Orders are shipped through USPS.

What do I do if my shipment is incorrect or damaged?

To ensure ourselves against mishandling by USPS, we photograph and document every order. If your order still arrives damaged, you have 14 days to contact us for return or replacement.

Do you offer international shipping?

We currently do not offer international shipping.

Returns

Return and Refund Policy: We take customer satisfaction very seriously. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receipt by writing to info@paradigmresearchproducts.com. You will need to provide detailed information (including images) for any product damaged during shipping within that time frame. If you are, however, not satisfied with our products, you may request a refund of the full purchase price within 30 days of the purchase date. Please submit this request by writing to info@paradigmresearchproducts.com or call 1-800-706-3449 to speak to Customer Service.

Do you accept returns?

We accept limited returns if a product arrives damaged.

How do returns work?

If we accept your return, you will receive a refund minus the shipping charges. Please contact us at 800-706-3449 for shipping labels and return information.

How are chargebacks handled?

Chargebacks are taken very seriously and will be treated as fraud against our company. If you have changed your mind about a product, it is not grounds for filing a fraudulent usage claim.

Please contact us if you have any issues with a product to explore your options.

You can find more information about consumer laws in the Fair Credit Billing Act.

Products

How are are products stored before shipping?

We store products in a controlled environment at our storage facility to ensure all our products are at a consistent, stable temperature.

Where are your products made/come from?

Our products come from the United States.

What kind of glass do you use for your CBD oils

We use specialty glassware that inhibits absorption.

What is the shelf life of your products?

2-5 years if products are stored properly.

How should I store your products?

Store your products in a cool, dry place — away from direct sunlight. Products should be kept at room temperature.

 

*       *       *

If you have any further questions about our shipping, returns, or products, please reach out to our team by phone at 800-706-3449 or by email at info@paradigmresearchproducts.com